You Might Want to Examine Your Customer Service when...

Tuesday, January 5, 2010 , Posted by Johnny Fuery at 5:35 PM

Originally Published 2007-06-26 16:41:01

You google your company name and the first three pages of links do not contain a link to your company web site, but rather, dozens of links to various pages describing how much your company blows.

Ouch.

I was searching for the American Servicing Company's customer service phone number, with whom I have a mortgage. They're a subsidiary of Wells Fargo. Here, see the miserable search results for the following terms yourself:

American Servicing Company

American Servicing Company Phone Number

American Servicing Company Contact

Anyone want to forward this to the Wells Fargo CIO? You should hire me for Search Engine Optimization (SEO) assistance. Looks like you need it!

As for me, I now have to wait until I can read the customer service number off of my paper statement. How's that for efficiency? :-)

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